Yes. Selected pieces may be viewed by appointment before purchase. Contact our Customer Happiness Team at hello@ikecho.com.au with the name or link of the piece you are interested in, and we will confirm its availability and arrange a suitable viewing time.

As some pieces are one-of-a-kind or held at another location, appointments must be arranged in advance.

Use our ring size guide and compare to a ring that fits comfortably or ask a local
jeweller to measure your finger. https://ikecho.com.au/pages/ring-size-guide

If you are between sizes, we recommend confirming your exact size with a local jeweller before placing your order. Accurate sizing ensures the best fit and avoids the need for resizing after purchase.

Orders begin processing shortly after they are placed. If you need to change or cancel your order, contact Customer Care as soon as possible. Changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

If your order has not yet been processed, we may be able to update your shipping address. Contact Customer Care immediately with your order number. Once an order has been dispatched, address changes are not possible.

Yes. Once your order is placed, you will receive an order confirmation email with your order details. If you do not receive this email, check your spam or junk folder.

Free express shipping applies on Australian orders over $200 AUD. Orders under $200 AUD ship via Australia Post Express. You can choose Express (no signature) or Express with Signature on Delivery at checkout.

Australia Post Express (no signature) under 500g is $17.60. Australia Post Express with Signature on Delivery is $25.30 (inc GST).

Yes. New Zealand orders over $800 AUD ship free via express. Orders under $800 AUD ship via Australia Post with tracking and signature for a flat rate of $16.00 (ex GST).

Yes. International orders over $800 AUD ship free via express. Orders under $800 AUD ship via Australia Post with tracking and signature for a flat rate of $25.00 (ex GST).

Yes. Any duties, import taxes, or local charges are the customer’s responsibility. Ikecho does not accept responsibility for these fees.

Yes, change of mind returns are accepted within 30 days from the date of purchase, for items purchased via the Ikecho online store, if the item is in “As New Condition” with no wear, scratches, or signs of wear.

Change of mind returns do not apply to earrings, resized rings, engraved items, special or custom or made to order items, and sale items.

Fill out our Request a Return form or email Customer Care at hello@ikecho.com.au with your order number, contact details, and the reason for return. Returns must be pre approved before you send anything back.

Return shipping is at the customer’s expense. Original shipping costs are non refundable.

Return the item with original packaging and paperwork, including the Certificate of Authenticity where applicable.

Products are inspected before shipping. If your item arrives faulty or damaged, email hello@ikecho.com.au on the day of receipt or the next business day. The item may need to be returned with original packaging and the invoice. Refund or exchange is assessed after inspection.

Ikecho offers a 12 month warranty from the date of purchase against manufacturing faults or defects, with proof of purchase.

Ikecho may repair or replace the item at its discretion. If an identical or similar item is unavailable, Ikecho may offer a replacement or credit.

The warranty does not cover items that have been altered, misused, or damaged through general wear and tear.

No. Warranty coverage described here is valid for online store purchases only. If you purchased from a stockist, warranty claims must be handled through the retailer where you purchased.

Orders are presented in Ikecho branded packaging, including branded boxes, jewellery pouches, branded tissue and a kraft box.

Yes. Just leave your message in the order notes at checkout and we will include a
handwritten greeting card with your order.

We provide a packing slip in your order without prices. For a tax invoice please email us at hello@ikecho.com.au and we can send it to you via email.

Yes. A Certificate of Authenticity is issued with every fine jewellery purchase.

Remove your jewellery before showering, swimming, exercising, sleeping, gardening, cleaning or completing activities that may expose it to impact, moisture, perspiration or chemicals.

Jewellery should also be removed before applying perfume, hairspray, makeup, skincare products and household cleaners. Pearls and opals are particularly delicate, so put them on last when getting ready and remove them first at the end of the day.

Store each piece separately in a soft pouch or fabric-lined jewellery box to help prevent scratching, tangling and damage.

Jewellery can contain small parts and may present a choking hazard. Supervision is recommended for the Bambini Collection and jewellery is not suitable for unsupervised children.

Founded in Sydney by Erica Miller in 1999, Ikecho is an Australian jewellery brand specialising in pearls, Australian opals and lab-grown diamonds.

Having spent her life immersed in the jewellery industry, Erica brings extensive knowledge of gemstones, design and craftsmanship to every collection. As Ikecho’s designer, she personally hand-selects every pearl and opal used in the collection for its quality, beauty and individual character.

Each Ikecho piece is thoughtfully designed in Australia to celebrate the natural individuality of its gemstones and be treasured for generations.

Yes. You can arrange an appointment to view and try on selected pieces at our Sydney CBD location before purchasing. This gives you the opportunity to see the jewellery in person and feel confident in your choice.

Our team can also assist with pearl types, opal colours, jewellery styles, ring sizing and meaningful gifts. Contact us with the product name or link, along with your preferences, occasion and budget. We will confirm the piece’s availability and arrange a suitable appointment.

Email our Customer Happiness Team at hello@ikecho.com.au.

Yes. Our team can assist with choosing pearl types, opal colours, jewellery styles, ring sizes and meaningful gifts. Contact us with your preferences, occasion and budget, and we can help you find a suitable piece without pressure to purchase.

Selected designs may be customised by size, metal or gemstone. Contact our team before ordering to discuss the design, availability, pricing and expected production time. Custom and made-to-order pieces may not be eligible for change-of-mind returns.

For one-of-a-kind jewellery, you will receive the exact piece shown in the product photographs.

For designs produced more than once, natural variations may occur and are part of each piece’s individuality. If you would like to choose your piece, please contact our Customer Happiness Team before ordering. Where available, we can provide photographs of the individual pieces for you to select from.

Yes. Ikecho uses genuine cultured pearls and solid Australian opals, carefully selected for their quality, beauty and individual character.

Erica personally hand-selects every pearl and opal used in Ikecho’s collections. Our pearls are sourced through trusted pearl farmers and suppliers, while our Australian opals come from Ikecho’s own family opal mine and long-standing relationships with Australian miners.

This hands-on approach provides greater transparency from source to finished piece while supporting responsible and fair relationships with the people who grow and mine these remarkable gems. Because pearls and opals form naturally, variations in colour, shape, pattern and surface are part of their unique beauty.