FAQ
Ordering
What size should I buy?
Use our ring size guide and compare to a ring that fits comfortably or ask a local
jeweller to measure your finger. https://ikecho.com.au/pages/ring-size-guide
What if I am between sizes
If you are between sizes, we recommend confirming your exact size with a local jeweller before placing your order. Accurate sizing ensures the best fit and avoids the need for resizing after purchase.
Can I change or cancel my order after placing it
Orders begin processing shortly after they are placed. If you need to change or cancel your order, contact Customer Care as soon as possible. Changes or cancellations cannot be guaranteed once an order has been processed or dispatched.
Can I update my shipping address after placing an order
If your order has not yet been processed, we may be able to update your shipping address. Contact Customer Care immediately with your order number. Once an order has been dispatched, address changes are not possible.
Will I receive an order confirmation
Yes. Once your order is placed, you will receive an order confirmation email with your order details. If you do not receive this email, check your spam or junk folder.
Shipping
What are the shipping options in Australia
Free express shipping applies on Australian orders over $200 AUD. Orders under $200 AUD ship via Australia Post Express. You can choose Express (no signature) or Express with Signature on Delivery at checkout.
How much is shipping in Australia if my order is under $200
Australia Post Express (no signature) under 500g is $17.60. Australia Post Express with Signature on Delivery is $25.30 (inc GST).
Do you ship to New Zealand
Yes. New Zealand orders over $800 AUD ship free via express. Orders under $800 AUD ship via Australia Post with tracking and signature for a flat rate of $16.00 (ex GST).
Do you ship internationally
Yes. International orders over $800 AUD ship free via express. Orders under $800 AUD ship via Australia Post with tracking and signature for a flat rate of $25.00 (ex GST).
Will I pay duties and taxes on international orders
Yes. Any duties, import taxes, or local charges are the customer’s responsibility. Ikecho does not accept responsibility for these fees.
Returns and refunds
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my order if I change my mind
Yes, change of mind returns are accepted within 30 days from the date of purchase, for items purchased via the Ikecho online store, if the item is in “As New Condition” with no wear, scratches, or signs of wear.
What items are excluded from change of mind returns
Change of mind returns do not apply to earrings, resized rings, engraved items, special or custom or made to order items, and sale items.
How do I start a return
Fill out our Request a Return form or email Customer Care at hello@ikecho.com.au with your order number, contact details, and the reason for return. Returns must be pre approved before you send anything back.
Who pays return shipping and are original shipping costs refunded
Return shipping is at the customer’s expense. Original shipping costs are non refundable.
What do I need to include with my return
Return the item with original packaging and paperwork, including the Certificate of Authenticity where applicable.
What if my item arrives faulty or damaged
Products are inspected before shipping. If your item arrives faulty or damaged, email hello@ikecho.com.au on the day of receipt or the next business day. The item may need to be returned with original packaging and the invoice. Refund or exchange is assessed after inspection.
Warranty
What is your warranty period
Ikecho offers a 12 month warranty from the date of purchase against manufacturing faults or defects, with proof of purchase.
What happens if my item is covered under warranty
Ikecho may repair or replace the item at its discretion. If an identical or similar item is unavailable, Ikecho may offer a replacement or credit.
What does the warranty not cover
The warranty does not cover items that have been altered, misused, or damaged through general wear and tear.
Does the warranty apply to purchases from stockists
No. Warranty coverage described here is valid for online store purchases only. If you purchased from a stockist, warranty claims must be handled through the retailer where you purchased.
Packaging, gifting, and certificates
How is my jewellery packaged
Orders are presented in Ikecho branded packaging, including branded boxes, jewellery pouches, branded tissue and a kraft box.
Can I add a gift message
Yes. Just leave your message in the order notes at checkout and we will include a
handwritten greeting card with your order.
Can I get an invoice without prices for gifting
We provide a packing slip in your order without prices. For a tax invoice please email us at hello@ikecho.com.au and we can send it to you via email.
Do you provide certificates of authenticity
Yes. A Certificate of Authenticity is issued with every fine jewellery purchase.
Safety information
Is children’s jewellery safe
Jewellery can contain small parts and may present a choking hazard. Supervision is recommended for the Bambini Collection and jewellery is not suitable for unsupervised children.
When should jewellery be removed
Remove jewellery while bathing, swimming, or napping.
Get in touch
Have questions about your order, or a general enquiry?
